Last Updated: 17 October 2026
Binduvatika aims to provide a transparent shopping experience. This policy explains how cancellations, replacements and refunds are handled for orders placed through our website.
1. Order Cancellation
Cancellation requests are accepted only before dispatch under our standard policy.
If you wish to cancel an order, contact us as soon as possible with your order number and registered contact details. We will check the order status and confirm whether cancellation is possible.
Once an order has been dispatched, cancellation under the standard policy is not available. This does not affect any return, refund or other remedy required by applicable consumer protection law.
If Binduvatika cancels an order or cannot fulfil it, any amount already paid will be refunded where applicable.
2. Three-Day Replacement Policy
Eligible replacement requests must be submitted within three days of delivery.
A replacement may be considered if:
- The product arrives damaged or defective.
- The wrong product has been delivered.
- The product materially differs from the item ordered, subject to verification.
Please contact us promptly with your order number, a description of the issue and clear photographs where relevant.
3. Replacement Conditions
Where appropriate, the garment should remain unused, unwashed and in its original condition, with original tags and packaging.
We may request reasonable information or photographs to assess the issue. Requests will be reviewed fairly, taking account of the circumstances and applicable consumer rights.
A product being used or washed will not automatically remove any remedy that may be required by law for a defective or incorrectly supplied product.
4. If Replacement Stock Is Unavailable
If an eligible replacement cannot be supplied because the product is unavailable, we will offer the customer a choice between:
- A refund, where applicable; or
- An alternative product agreed to by the customer.
We will not substitute another product without the customer’s agreement. Any price difference and related payment or refund arrangements will be communicated before the alternative is confirmed.
5. Refund Eligibility
Refunds may be available in circumstances including:
- A prepaid order cancelled and accepted before dispatch.
- An order cancelled by Binduvatika because fulfilment is not possible.
- An eligible product issue where a refund is an appropriate resolution.
- Other circumstances where a refund is required under applicable law.
A replacement request does not automatically qualify for a refund. Each request will be assessed according to the circumstances, this policy and applicable law.
6. Refund Processing Time
After a refund is approved, Binduvatika aims to initiate or process it within 5–7 business days.
The time required for the funds to appear in your account may depend on the payment provider, bank or financial institution. Therefore, the date the funds are credited may differ from the date the refund is initiated.
If the refund has not appeared after the communicated processing period, please contact us with your order number.
7. Shipping and Return Charges
Applicable shipping charges for an order will be displayed during checkout.
Return shipping responsibility is still subject to confirmation. Before this policy is published, Binduvatika must confirm who will pay return shipping for eligible damaged, defective or incorrect products and how customers will arrange returns.
Any final shipping condition must comply with applicable consumer law and must not remove a customer’s statutory rights.
8. How to Request a Cancellation, Replacement or Refund
Email: support@binduvatika.com
Phone/WhatsApp: 09002799873
Please provide your order number, registered email address or phone number, a description of the issue and photographs where relevant.
For cancellation, contact us before dispatch. For a replacement under this policy, contact us within three days of delivery.
9. Contact Information
Binduvatika
Proprietor: Bindu Banerjee
Address: 25/2C, Tapovan City Complex, Bamunara, Durgapur – 713212, West Bengal, India.
Email: support@binduvatika.com
Phone/WhatsApp: 09002799873
We appreciate your trust and will endeavour to handle customer concerns fairly and transparently.